Return Policy
In the event that: (a) a discrepancy is found between the Order and the products delivered or (b) that the quality of the products delivered does not correspond to the quality of the products of The Burger Joint, the Consumer has the right to request equal compensation in kind. (indicatively, replacement of items or free provision for next order).
In the above cases, if it is a Delivery order at the point of selection of the Consumer (Delivery), the Consumer should contact us within ten (10) minutes of receipt of the order by phone at 2108940260 Glifada / 2106712222 Neo Psichiko / 2109312500 Nea Smirni at the call centers of The Burger Joint, which communicates and coordinates the relevant departments (Quality Assurance Department, Operators, etc.) and notifies about the incident and the individual terms of compensation in kind.
Respectively, if it is a matter of receipt of the Order from our physical store (Take Away), the Consumer should inform the person in charge of the Store upon receipt of the Order and on the individual terms of compensation in kind.
Cancellation Policy
Prior to completing the order payment process and submitting the electronic submission, the Consumer may cancel his Order by removing the quantities of the products from his cart. In the event that the submission of the Order has been completed, the Consumer may cancel the order only by telephone and only if the order has not yet been executed and a sales document has not been issued.
In case of cancellation of an order, for which the credit card has been selected as a means of payment, the cancellation of the credit card charge is made only by the sellers / telephone operators of the store.
When the Order cannot be serviced due to excessive workload, power failure, technical problem, bad weather or other reasons of force majeure, the Consumer is informed by phone and his Order is canceled.